Delivery status

Notify’s real-time dashboard lets you check the status of any message, to see when it was delivered.

For security, this information is only available for 7 days after a message has been sent. You can download a report, including a list of sent messages, for your own records.

This page describes the statuses you’ll see when you’re signed in to Notify.

If you’re using the Notify API, read our documentation for a list of API statuses.

Text messages

Message statuses – text messages
Status Description
Sending
Notify has sent the message to the provider. The provider will try to deliver the message to the recipient for up to 72 hours. Notify is waiting for delivery information.
Sent to an international number
The mobile networks in some countries do not provide any more delivery information.
Delivered
The message was successfully delivered. Notify will not tell you if a user has opened or read a message.
Not delivered
The provider could not deliver the message. This can happen if the phone number was wrong or if the network operator rejects the message. If you’re sure that these phone numbers are correct, you should contact us. contact us. If not, you should remove them from your database. You’ll still be charged for text messages that cannot be delivered.
Phone not accepting messages right now
The provider could not deliver the message. This can happen when the recipient’s phone is off, has no signal, or their text message inbox is full. You can try to send the message again. You’ll still be charged for text messages to phones that are not accepting messages.
Technical failure
Your message was not sent because there was a problem between Notify and the provider. You’ll have to try sending your messages again. You will not be charged for text messages that are affected by a technical failure.